IT Field Support Specialist

Phase2 Technology; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) plan with company match

Job summary

T-Rex Solutions is seeking a fully cleared IT Field Support Specialist for on-site support in Columbia, MD. Responsibilities include providing Tier 2 and 3 support for computer workstations, troubleshooting hardware, and training site personnel.

The ideal candidate holds a high school diploma/GED, relevant IT experience, and necessary certifications. This role offers comprehensive benefits including health and dental insurance, 401(k) with company match, and a salary range of $40,000–$60,000.

Qualifications

• 1-2 years of relevant IT experience.
• Ability to lift and move items weighing up to 50 lbs.
• Availability to work flexible hours.

Responsibilities

• Deliver Tier 2 and 3 IT support for various hardware.
• Conduct site surveys and prepare documentation.
• Train personnel on hardware maintenance.

Skills

Computer hardware installation

Troubleshooting skills

Microsoft Office proficiency

Active Directory knowledge

Analytical skills

Education

High school diploma or GED

8570 Certification

Security+ certification

Job description

T‑Rex Solutions is looking for a fully cleared IT Field Support Specialist to join our dynamic team in Columbia, MD.

Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment on‑site and remotely; troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements, preparing detailed documentation including diagrams and configuration changes.
• Analyze current and future hardware requirements, prepare technical specifications for procurement, and develop detailed installation schedules.
• Prepare and deliver site installation and test reports, supporting network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in correct use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
• Maintain and support government and vendor‑manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient IT service management.
• Act as a resource for end‑user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

• Minimum Education and Experience: High school diploma or GED required; 1–2 years of relevant IT experience; must possess 8570 Certification; Security+ certification preferred.
• Technical Skills: Skilled in installing, repairing, and troubleshooting computer hardware and peripherals; installing Windows operating systems, software applications, antivirus programs, and security patches; able to read and apply technical manuals and schematics; proficient in Microsoft Office applications; expertise with Windows 7 and Windows 10; familiar with Active Directory security and policies; support end‑users remotely.
• Professional Competencies: Excellent analytical and problem‑solving skills; outstanding verbal and written communication; strong organizational skills with the ability to manage time and priorities efficiently and work with minimal supervision.
• Additional Requirements: Must be able to drive a company vehicle; ability to lift and move items weighing up to 50 lbs; availability to work an 8‑hour shift scheduled between 6:00 AM and 6:00 PM as determined by management.
• Active TS/SCI with FSP.

Equal Opportunity Employer

T‑Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.

Benefits

In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000–$60,000. Salary information is a general guideline only. T‑Rex offers PTO, paid parental leave, health, vision, and dental benefits, an annual training budget, tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days.