Video & IT Field Support Technician

AT&T; Columbia (MD); On-site; USD 47,600 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Life and Accidental Death Insurance

Job summary

AT&T is seeking a highly motivated IT Field Support Specialist in Columbia, Maryland. This position provides advanced on-site and remote support for IT equipment, ensuring users remain connected and secure.

Successful candidates will have a high school diploma, at least 1-2 years of IT experience, and relevant certifications, with a focus on hardware support and user training. Benefits include medical coverage and generous leave policies.

Qualifications

• Minimum of 1-2 years of relevant IT experience.
• 8570 Certification; Security+ certification preferred.

Responsibilities

• Provide Tier 2 and 3 support for IT equipment.
• Conduct site surveys for existing configurations.
• Analyze hardware requirements and prepare specifications.
• Prepare installation and test reports.
• Train users on hardware maintenance.

Skills

Installing, repairing, and troubleshooting computer hardware

Installation of Windows operating systems

Proficient in Microsoft Office Applications

Reading and interpreting technical manuals

Remote support for end-users

Education

High school diploma or GED

Job description

AT&T is seeking a highly motivated IT Field Support Specialist in Columbia, Maryland. This position provides advanced on-site and remote support for IT equipment, ensuring users remain connected and secure.

Successful candidates will have a high school diploma, at least 1-2 years of IT experience, and relevant certifications, with a focus on hardware support and user training. Benefits include medical coverage and generous leave policies.