Field IT Support Specialist (On-Site)

Denali Advanced Integration; Redmond (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Disability Insurance

Life Insurance

Wellbeing Benefits

Paid Holidays

Paid Time Off

Volunteer Time Off

Job summary

3MD Inc. seeks a Tech Support Specialist I to maintain and troubleshoot Denali Solutions at customer sites. You will diagnose hardware and software issues, install and configure systems, and ensure high customer satisfaction through clear communication and timely problem solving.

You will train end-users, document configurations, and collaborate with engineering to tailor solutions. Regular travel to client locations is expected, with a focus on safety and quality in a fast-paced environment.

Qualifications

• High School Diploma
• 1–3 years of Hardware/Software/IT experience supporting both proprietary and standard applications
• Forklift certification or willingness to obtain
• Strong ability to troubleshoot hardware and software problems
• Travels to customer locations as necessary to provide service
• Strong written and verbal communication skills
• Attends regular ongoing education as scheduled by the employer or manufacturer of equipment

Responsibilities

• Install, configure, and maintain Denali Solutions at customer locations
• Collaborate with clients to understand their unique requirements and provide tailored solutions
• Conduct on-site assessments to ensure compatibility and optimal performance of systems
• Provide training to client's staff on the operation and maintenance of installed systems
• Collaborate with the engineering team to enhance and customize solutions based on client feedback
• Maintain accurate documentation of installations, configurations, and troubleshooting procedures
• Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization

Skills

Troubleshooting

Verbal communication

Written communication

Hardware/Software IT experience

Travel to customer locations

Team collaboration

Education

High School Diploma

Job description

3MD Inc. seeks a Tech Support Specialist I to maintain and troubleshoot Denali Solutions at customer sites. You will diagnose hardware and software issues, install and configure systems, and ensure high customer satisfaction through clear communication and timely problem solving.

You will train end-users, document configurations, and collaborate with engineering to tailor solutions. Regular travel to client locations is expected, with a focus on safety and quality in a fast-paced environment.