Tier II IT Support Technician — MSP Specialist

DenaliTEK Incorporated; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance (medical

Dental & vision insurance

401(k) with company contribution

4 weeks PTO + 7 holidays

Expense reimbursements (mileage, etc.)

Professional growth opportunities

Job summary

DenaliTEK Incorporated, an Alaska-based MSP in Anchorage, seeks an experienced Tier II IT Support Technician for its Service Center. You will handle escalated support, troubleshoot complex IT issues, and help maintain client environments, delivering excellent customer service.

Ideal candidates troubleshoot across desktops, servers, networks, and Microsoft 365/AD environments, with a focus on reliability, documentation, and professional client interactions in a fast-paced MSP setting.

Qualifications

• 3+ years of professional IT support experience, preferably Tier II or equivalent.
• Strong Windows 10/11 and Windows Server knowledge.
• Experience supporting Microsoft 365, Active Directory, and Entra ID.
• Solid TCP/IP networking, DNS, DHCP, VPNs understanding.
• Experience troubleshooting workstation, server, and network issues.
• Familiarity with ticketing systems, remote support tools, and documentation.
• Ability to work onsite in Anchorage and travel to client locations as needed.

Responsibilities

• Provide Tier II technical support for desktops, laptops, servers, networks, and business applications.
• Troubleshoot escalated service requests from Tier I technicians.
• Diagnose hardware, software, OS, connectivity, and authentication issues.
• Support Microsoft 365, Exchange Online, Entra ID, AD, and Windows environments.
• Troubleshoot VPN, DNS, DHCP, wireless networking, and basic firewall issues.
• Remote and onsite troubleshooting as needed.
• Escalate advanced infrastructure issues to senior engineering resources.

Skills

Windows 10/11

Windows Server

Microsoft 365

Active Directory

Entra ID

TCP/IP networking

DNS/DHCP

VPNs

Customer service

Remote support tools

Tools

ConnectWise Manage

N-able N-central

Veeam

Sophos

Job description

DenaliTEK Incorporated, an Alaska-based MSP in Anchorage, seeks an experienced Tier II IT Support Technician for its Service Center. You will handle escalated support, troubleshoot complex IT issues, and help maintain client environments, delivering excellent customer service.

Ideal candidates troubleshoot across desktops, servers, networks, and Microsoft 365/AD environments, with a focus on reliability, documentation, and professional client interactions in a fast-paced MSP setting.