IT Support Specialist II — Enterprise Network & Systems

3MD Inc.

Redmond (WA)

On-site

USD 46,000 - 54,000

Full time

4 days ago

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Job summary

3MD Inc. is seeking an IT Support Associate II to install, configure, and maintain desktops, servers, and network devices at our Redmond facility. You will manage Windows and Linux in virtualized and physical environments, and handle onboarding, access control, and incident response.

The role emphasizes strong troubleshooting, documentation, and collaboration with IT and engineering teams to apply patches and security measures. This is an hourly position with full benefits in Redmond, WA.

Qualifications

Associates or Bachelor’s degree in IT, Computer Science, or related field.
At least 5 years of experience in IT support and administration.
Proven ability to troubleshoot hardware, software, and network issues.

Responsibilities

Install, configure, and maintain desktops, enterprise network devices, and peripherals.
Deploy and manage Windows and Linux operating systems in virtualized and physical environments.
Configure, harden, and monitor networks and systems per SOPs and documentation.
Maintain accurate documentation of support activities and system configurations.
Provide first-level technical support for hardware, software, and network issues.
Routinely test IT system performance to ensure security and reliability.
Assist with onboarding/offboarding by managing user accounts and access permissions.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Collaborate on system upgrades and security patches with IT/engineering teams.