Healthcare IT End-User Support Specialist (Tier 2, Onsite Boise)

Insight Global; Boise (ID); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) eligibility after 90 days

Paid sick leave and time off

Job summary

Insight Global is seeking an End-User Computing Specialist I in Boise, Idaho. This role supports healthcare technologies, providing Tier 2 support for hardware, software, and networking issues. Ideal candidates have 1+ year of IT support experience and a strong willingness to learn. Responsibilities include troubleshooting, performing preventative maintenance, and collaborating with technical teams. The position offers $17 to $19 per hour with a comprehensive benefits package starting on day one, including medical, dental, vision insurance, and paid time off.

Qualifications

• 1+ year of applicable IT support experience.
• Entry-level to early-career technical skillset with a strong willingness to learn.
• Customer-focused mindset with solid troubleshooting skills.

Responsibilities

• Serve as a Tier 2 support resource, troubleshooting moderate to complex issues.
• Diagnose and resolve technical issues both remotely and onsite.
• Accurately document issues and resolutions in the ticketing system.

Skills

IT support experience

Troubleshooting skills

Customer-focused mindset

Ability to work independently

Job description

Insight Global is seeking an End-User Computing Specialist I in Boise, Idaho. This role supports healthcare technologies, providing Tier 2 support for hardware, software, and networking issues. Ideal candidates have 1+ year of IT support experience and a strong willingness to learn. Responsibilities include troubleshooting, performing preventative maintenance, and collaborating with technical teams. The position offers $17 to $19 per hour with a comprehensive benefits package starting on day one, including medical, dental, vision insurance, and paid time off.