End-user Computing Specialist II

TekWissen ®; Twin Falls (ID); On-site; USD 44,000 - 47,000; Full time

Job summary

TekWissen® Group is seeking an End-user Computing Specialist II for on-site work in Twin Falls, ID. The role focuses on handling end-user computing issues, including desktop, network, and telecom support, with a requirement to travel to various Magic Valley sites.

The position is temporary (12 months) and onsite, with a pay rate of $32.6 per hour. Candidates should have at least 3 years of relevant experience and customer-service orientated approach.

Qualifications

• Minimum of 3 years of end-user computing experience.
• Strong customer service and communication skills.
• Willingness to travel within Magic Valley sites.

Responsibilities

• Provide second-level resolution for end-user IT issues via remote or on-site.
• Perform restorative and maintenance actions on hardware and software.
• Collaborate with Tier 2 teams (Engineering, System Admin, Infrastructure) for services.
• Maintain accurate issue tracking data.
• Travel to Wood River sites; work in healthcare environments; potential patient contact.

Job description

Job Title: End-user Computing Specialist II

Location: Twin Falls, ID, 83301

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $32.6-$32.6/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

• Wood River - End-user Computing Specialist 2 Under direct supervision, the End User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.
• This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

Responsibilities

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.
• Please note this is an in-field position that requires travel throughout the Magic Valley sites. Make sure all candidates are aware before submittal.
• The chosen candidate will work inside healthcare/hospital environments.
• This may involve occasional patient contact.
• Must be customer service-oriented.
• Occasional overnight travel to locations outside the Wood River area may be required.
• Candidate must have reliable transportation that can be used, as needed, during all shifts.
• Minimum of 3 years of applicable experience required.

Education

• may be considered in lieu of experience.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.