Executive IT Desktop & AV Support Specialist

HCLTech; Arlington Heights (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

HCLTech seeks an experienced IT Support professional to provide world-class end-user support for on-site and remote executives. You will troubleshoot desktop hardware, operating systems, and specialized devices, while coordinating AV and collaboration services for high-priority meetings.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced, team-oriented environment. You will help drive new technologies and proactive support across the organization.

Qualifications

• Bachelor’s degree or equivalent IT experience (5+ years in IT role).
• 2+ years’ experience in desktop hardware, OS, smartphones, bar code scanners and printers.
• 2+ years’ experience in Microsoft 365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms (messaging, video conferencing).

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.
• Perform regular walkthroughs to provide proactive support to high visible individuals.
• Acts as a resource for IT projects and initiatives in other functional areas as needed.
• Receive and respond to incoming support requests in a timely manner including off hours.
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
• Set reasonable expectations that can be counted on.
• Present the facts transparently to promote collaborative solutions.

Skills

Desktop hardware

Operating systems

Smartphones

Barcode scanners

Printers

Microsoft 365

Microsoft Teams

Office 365

Communication platforms

Education

Bachelor’s degree or equivalent experience

Tools

AV services

Job description

HCLTech seeks an experienced IT Support professional to provide world-class end-user support for on-site and remote executives. You will troubleshoot desktop hardware, operating systems, and specialized devices, while coordinating AV and collaboration services for high-priority meetings.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced, team-oriented environment. You will help drive new technologies and proactive support across the organization.