Executive IT Support Specialist – Desktop & AV

HCLTech; Aurora (OH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech in Ohio is seeking an experienced executive IT support specialist to deliver top-tier technical assistance to onsite and remote leaders. You will troubleshoot end-user devices, manage hardware and software tasks, and support high-profile meetings with AV and collaboration tools.

The role requires strong communication, decisive problem-solving, and the ability to work independently within a fast-paced, team-oriented environment.

Qualifications

• Bachelor's degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)
• 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing,

Responsibilities

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Skills

Desktop hardware

Operating systems

Mobile devices

Barcode/ printers

Microsoft 365

Collaboration tools

Education

Bachelor's degree or equivalent experience

Job description

HCLTech in Ohio is seeking an experienced executive IT support specialist to deliver top-tier technical assistance to onsite and remote leaders. You will troubleshoot end-user devices, manage hardware and software tasks, and support high-profile meetings with AV and collaboration tools.

The role requires strong communication, decisive problem-solving, and the ability to work independently within a fast-paced, team-oriented environment.