Field IT Support Technician – Windows & Office 365

American Unit, Inc; Celebration (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services company is seeking an IT Support Specialist in Celebration, Florida. The role involves providing desktop and user support, resolving service desk tickets, and performing basic network support. Candidates should have at least 1 year of experience in IT support with a High School Diploma or equivalent. Strong customer service skills and the ability to work independently are essential. This position may require up to 40% travel between locations.

Qualifications

• 1 year of workstation hardware or IT support experience.
• 1 year of customer service and technical support experience.
• Experience with Windows 10+ and Office 365.

Responsibilities

• Provide desktop and user support for hardware, software, and peripherals.
• Install, configure, upgrade, and troubleshoot desktops and laptops.
• Travel between FDOT locations for onsite support.

Skills

Strong customer service and communication skills

Ability to work independently

Problem-solving and decision-making skills

Flexibility and adaptability

Team collaboration and interpersonal skills

Education

High School Diploma

Associate Degree in IT-related subjects

Technical certifications (CompTIA A+, Network+)

Job description

A leading technology services company is seeking an IT Support Specialist in Celebration, Florida. The role involves providing desktop and user support, resolving service desk tickets, and performing basic network support. Candidates should have at least 1 year of experience in IT support with a High School Diploma or equivalent. Strong customer service skills and the ability to work independently are essential. This position may require up to 40% travel between locations.