Field IT Support Specialist

Milner, Inc.; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Milner, Inc. in Orlando, Florida, seeks a Technology Service Analyst to deliver technical support via phone, remote access, and on-site visits. Responsibilities include logging support tickets, resolving issues, maintaining IT systems, and ensuring customer satisfaction.

Ideal candidates should possess a 4-year degree in a technical field and relevant certifications. A high level of troubleshooting skills and exceptional customer service is required. This position includes the possibility of after-hours support and extensive use of personal vehicles.

Qualifications

• 4-year college degree in a technical (MIS, IT) program or equivalent education.
• Current Microsoft or equivalent networking/system certifications.
• Experience with Windows OS and common business applications.

Responsibilities

• Provide technical support to end users via phone, remote access, and on-site visits.
• Log and update tickets in the tracking system.
• Perform on-site installation, configuration, maintenance, and repair of IT systems.

Skills

Network systems troubleshooting

Verbal communication skills

Written communication skills

Customer service skills

Ability to manage multiple tasks

Education

4-year college degree in MIS, IT or equivalent

Current Microsoft or equivalent networking/system certifications

Tools

Microsoft 365

Server operating systems experience

Apple operating systems experience

Job description

Milner, Inc. in Orlando, Florida, seeks a Technology Service Analyst to deliver technical support via phone, remote access, and on-site visits. Responsibilities include logging support tickets, resolving issues, maintaining IT systems, and ensuring customer satisfaction.

Ideal candidates should possess a 4-year degree in a technical field and relevant certifications. A high level of troubleshooting skills and exceptional customer service is required. This position includes the possibility of after-hours support and extensive use of personal vehicles.