PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices, LLC; Ocala (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology service provider is seeking an intermediate PC Support Technician in Ocala, Florida. The role involves troubleshooting and repairing desktop and laptop issues, supporting clients, and fulfilling service calls to ensure customer satisfaction. Candidates should have technical school certification, 1-3 years of experience, and the ability to communicate technical details effectively. A valid driver’s license and reliable transportation are required, along with a commitment to maintaining necessary certifications. This position requires some lifting and travel as needed.

Qualifications

• 1-3 years of relevant experience required.
• Maintain all required OEM Certifications as directed by Management.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreement.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all time, mileage, and other requirements in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to work overtime as required

Ability to lift and or move various computer equipment up to 50 lbs.

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
• Other duties may be assigned to meet business needs

Education and Experience:

• Typically requires technical school certification or equivalent and 1-3 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance
• Must meet all background requirements on an annual basis or as business needs require

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to work overtime as required
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Must own a basic repair tool kit

Equal Opportunity Employer
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