PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices; Ocala (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology service provider is seeking an intermediate PC Support Technician in Ocala, Florida. The role involves troubleshooting and repairing desktop and laptop issues, supporting clients, and fulfilling service calls to ensure customer satisfaction. Candidates should have technical school certification, 1-3 years of experience, and the ability to communicate technical details effectively. A valid driver’s license and reliable transportation are required, along with a commitment to maintaining necessary certifications. This position requires some lifting and travel as needed.

Qualifications

• 1-3 years of relevant experience required.
• Maintain all required OEM Certifications as directed by Management.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreement.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all time, mileage, and other requirements in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to work overtime as required

Ability to lift and or move various computer equipment up to 50 lbs.

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology service provider is seeking an intermediate PC Support Technician in Ocala, Florida. The role involves troubleshooting and repairing desktop and laptop issues, supporting clients, and fulfilling service calls to ensure customer satisfaction. Candidates should have technical school certification, 1-3 years of experience, and the ability to communicate technical details effectively. A valid driver’s license and reliable transportation are required, along with a commitment to maintaining necessary certifications. This position requires some lifting and travel as needed.