Field IT Support Engineer - On-Site & Remote

Martin-Brower; South Dakota; On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Retirement benefits

Health screenings

Job summary

Martin-Brower is hiring an IT Support Analyst to provide on-site and remote support for business-critical applications and hardware across distribution centers. You will troubleshoot computing and networking problems, support ERP and Warehouse Management Systems, and work with diverse IT teams to resolve issues.

The role includes laptop deployment, asset inventory, device procurement, and hands-on installation of CAT6, wireless access points, UPS units, and MHE tech.

Qualifications

• Associate’s Degree or equivalent with 3–4+ years related experience, or HS Diploma with 5+ years relevant experience.
• Maintain MDFs and IDFs health and cleanliness.

Responsibilities

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, elevate as needed, and support Martin Brower IT policies.
• Demonstrate ownership of issue resolution from start to finish and participate in high-priority support calls.
• Assist with ERP and Warehouse Management Systems issues by collaborating with application teams and monitoring devices and equipment.
• Lead and support laptop deployment, manage asset inventory, and maintain procurement processes.
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices up to 35 feet.
• Independently run small projects, manage resources and budgets, and build relationships with partners.
• Document and escalate issues, create training materials, and stay current with IT trends and regulations.
• Willing to travel to distribution centers up to 75%.
• Perform other duties as assigned.

Skills

ERP/WMS support

Laptop deployment

Asset management

CAT6 cabling

Vocollect devices

MHE technology

Networking troubleshooting

IT policy compliance

Travel 75%

Education

Associate’s Degree

HS Diploma + 5+ years experience

Bachelor’s Degree in IT/CS

Tools

Printers

UPS units

MHE technology

PDA devices

Vocollect Headsets

XRS tablets

Job description

Martin-Brower is hiring an IT Support Analyst to provide on-site and remote support for business-critical applications and hardware across distribution centers. You will troubleshoot computing and networking problems, support ERP and Warehouse Management Systems, and work with diverse IT teams to resolve issues.

The role includes laptop deployment, asset inventory, device procurement, and hands-on installation of CAT6, wireless access points, UPS units, and MHE tech.