Field IT Support Engineer - On-Site Imaging & Hardware Pro

Tata Consultancy Services; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401k plan

Job summary

Tata Consultancy Services is seeking a skilled IT support professional in Los Angeles to manage technical support for end-users, including hardware and software troubleshooting. The role involves assisting with desktop and laptop setups, configuration, and ongoing maintenance.

Requirements include 4+ years of hands-on technical experience and strong communication skills. The salary ranges from $60,000 to $70,000 annually, complemented by extensive employee benefits.

Qualifications

• 4+ years of technical experience in IT support.
• Experience in a break/fix environment.
• Ability to support mobile devices, including iOS and Android.

Responsibilities

• Provide technical support to end-users both remotely and in-person.
• Manage ServiceNow ticket queue consistently throughout the day.
• Diagnose and resolve hardware and software issues.

Skills

Communication skills

Imaging/staging of desktops and laptops

Troubleshooting software and peripherals

Setup and configuration of hardware

Knowledge in handling Wi-Fi and LAN issues

Job description

Tata Consultancy Services is seeking a skilled IT support professional in Los Angeles to manage technical support for end-users, including hardware and software troubleshooting. The role involves assisting with desktop and laptop setups, configuration, and ongoing maintenance.

Requirements include 4+ years of hands-on technical experience and strong communication skills. The salary ranges from $60,000 to $70,000 annually, complemented by extensive employee benefits.