Field IT Support Engineer — Imaging, Break/Fix & On-Site Travel

Tata Consultancy Services; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Vacation and sick leave

401k plan

Job summary

Tata Consultancy Services is seeking a skilled IT Support Technician in Denver, Colorado. The role involves providing technical support for desktops, laptops, and various devices while troubleshooting hardware and software issues.

Candidates should have 4+ years of technical experience and familiarity with mobile device support. The position offers a salary range of $60,000 to $70,000 along with comprehensive employee benefits including medical coverage and time off.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to visualize and troubleshoot complex issues remotely.
• Possess experience providing IT technical support to senior leaders.

Responsibilities

• Provide technical support to end users via telephone and in person.
• Diagnose and resolve technical hardware and software issues.
• Manage ServiceNow ticket queue constantly throughout the day.

Skills

Good communication and knowledge on imaging/staging of devices

Troubleshooting software and computer peripherals

Reliable transportation and clean driving history

Technical support to end-users

Ability to handle Wi-Fi and LAN access issues

VPN setup and troubleshooting

Analytical troubleshooting skills

Experience with Windows 7-10

Supporting mobile devices

Customer service skills

Education

4+ years of hands-on technical experience

Experience in break/fix environment

Tools

ServiceNow

Microsoft Office

Printers and scanners

Job description

Tata Consultancy Services is seeking a skilled IT Support Technician in Denver, Colorado. The role involves providing technical support for desktops, laptops, and various devices while troubleshooting hardware and software issues.

Candidates should have 4+ years of technical experience and familiarity with mobile device support. The position offers a salary range of $60,000 to $70,000 along with comprehensive employee benefits including medical coverage and time off.