Field IT Support Engineer – On-Site (Hospitality)

Andy s Pizza

Washington (District of Columbia)

Hybrid

USD 75,000 - 90,000

Full time

48 hours ago

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Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Unlimited PTO

Employer-sponsored short-term-disabil

Job summary

Andy’s Pizza seeks a Technical Support Specialist to deliver on-site and remote technical support across DC-area stores and offices. You will install hardware, manage networks, and support cloud apps while ensuring security and reliable operations.

The role emphasizes customer service, strong communication, and hands-on problem solving, with on-call support and travel to multiple locations. Join a growing hospitality-tech team at Andy’s Pizza.

Qualifications

3+ years of IT technical support experience, including both on-site and remote support.
Hands-on experience installing and repairing hardware using standard tools.
Experience running, terminating, and testing network cabling.
Strong working knowledge of Windows, macOS, iOS, and Android.
Experience configuring and troubleshooting networks, including routers, switches, firewalls, and Wi-Fi.
Experience with mobile device management (MDM) tools.
Familiarity with cloud and SaaS applications (Google Workspace, Slack, Notion) and user account administration.
Experience with help desk ticketing systems and support workflows.
Understanding of security best practices, including multi-factor authentication and secure device setup.
Strong troubleshooting and problem-solving skills, with the ability to work independently in the field.
Strong organizational, time-management, and project management skills.
Excellent customer service and communication skills, both verbal and written, including explaining technical issues to non-technical staff.
Valid driver’s license, proof of auto insurance, and access to a reliable vehicle for daily travel to Andy’s locations throughout the DC, Maryland, and Virginia area.
Availability for on-call, evening, weekend, and holiday support as needed.
High school diploma or equivalent
Experience with large language models such as Claude, ChatGPT, or Grok

Responsibilities

Install and service hardware at stores and the office, including POS and networks.
Respond to tech issues via phone, email, remote access, or in person.
Administer cloud apps, device management, and user accounts.
Monitor systems, deploy updates, and backup plans.
Manage vendors and inventory; document work and train staff.