IT Support Analyst II – Field & Desktop Expert

WM; Biloxi (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short Term Disability

Stock Purchase Plan

Paid Vacation

Holidays

Personal Days

Job summary

A leading waste management company is seeking an IT Support Specialist to provide customer-focused support across desktop and mobile environments. This role involves troubleshooting various hardware and software issues, collaborating with internal teams, and providing hands-on support to end users. Minimum qualifications include a Bachelor's Degree in Computer Science or related field, alongside relevant work experience. A competitive compensation package is offered along with benefits including medical, dental, and 401K options.

Qualifications

• Bachelor's Degree in a related field or sufficient experience.
• 3 years of prior IT support experience.
• Experience troubleshooting Point of Sale systems preferred.

Responsibilities

• Provide IT support to corporate and market users.
• Troubleshoot desktop, network, and hardware issues.
• Collaborate with internal teams and vendors for issue resolution.

Skills

Customer & communication skills

Incident troubleshooting

Network & endpoint support

Application support

Education

Bachelor's Degree in Computer Science, MIS or similar

High School Diploma or GED with 4 years relevant experience

Tools

ServiceNow

Microsoft Office

Job description

A leading waste management company is seeking an IT Support Specialist to provide customer-focused support across desktop and mobile environments. This role involves troubleshooting various hardware and software issues, collaborating with internal teams, and providing hands-on support to end users. Minimum qualifications include a Bachelor's Degree in Computer Science or related field, alongside relevant work experience. A competitive compensation package is offered along with benefits including medical, dental, and 401K options.