Field IT Solutions Engineer II - On‑Site Tech Support

Meriton; Hillside (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

401(k) matching

Tuition Reimbursement

Life Insurance

Paid Time Off

Job summary

Meriton, a national team delivering HVAC IT field support, is seeking an IT Field Solutions Engineer II to support Service and Controls technicians on rooftops and in mechanical rooms. You’ll troubleshoot laptops, tablets, VPN, and field connectivity, ensuring reliable access to software and tools.

Travel about 25% and after-hours on-call as needed. The role blends field work with IT, offering growth into Control Technician paths and collaboration with Network, Cloud, and Cybersecurity teams.

Qualifications

• For this IT field role, 2+ years of IT services or field support experience.
• Strong troubleshooting across Windows, networking, endpoints and dependencies.
• Knowledge of TCP/IP, LAN/WAN, VPN, and remote access concepts.
• Experience with MS Active Directory and identity management.
• Ability to learn unfamiliar technology quickly and take ownership.
• Clear communication with technical and non‑technical audiences.
• Curiosity, strong judgment, and teamwork in a fast‑paced environment.
• Valid driver’s license and ability to travel ~25% to branches and sites.
• Interest in supporting field technicians and growing within IT Field Solutions.

Responsibilities

• Provide live, hands-on support to technicians via phone, chat, email, and ticketing.
• Triage requests, capture context, own issues through resolution.
• Communicate with stakeholders while platform teams implement changes.
• Troubleshoot laptops, tablets, and mobile devices in field conditions.
• Support technician software, HVAC control tools, and remote monitoring.
• Troubleshoot field connectivity including VPN, USB/serial, and gateways.
• Participate in rotating on-call schedule for after-hours support.
• Travel ~25% to branch locations and customer sites for on-site support.

Skills

Field support

Windows troubleshooting

Networking

VPN

Active Directory

Communication

Customer service

Travel readiness

Education

Associate degree in IT

Tools

Intune

Jamf

MDM

PowerShell

Windows OS

Job description

Meriton, a national team delivering HVAC IT field support, is seeking an IT Field Solutions Engineer II to support Service and Controls technicians on rooftops and in mechanical rooms. You’ll troubleshoot laptops, tablets, VPN, and field connectivity, ensuring reliable access to software and tools.

Travel about 25% and after-hours on-call as needed. The role blends field work with IT, offering growth into Control Technician paths and collaboration with Network, Cloud, and Cybersecurity teams.