Field IT Manager — Live Operations (Hospitality)

Dolly Parton’s Stampede; Pigeon Forge (TN); Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attraction discounts at area venues

401(k) retirement plan with company a?

Health, dental, and vision insurance

Short-term disability benefits

Life and AD&D insurance

Long-term disability insurance

Paid vacation and major holidays

Resumo da oferta

World Choice Investments LLC is seeking an Corporate IT Manager to supervise a small IT team while keeping networks, phones, cameras and endpoints up and running across Pigeon Forge live venues. You will manage day-to-day infrastructure in show buildings and support other markets as needed.

The role involves hands-on field work, leadership responsibilities, and ensuring secure, reliable IT across the hospitality and entertainment terrain. Strong communication and travel readiness are essential.

Qualificações

• 5+ years of hands-on IT infrastructure experience with supervisory exposure
• Strong networking fundamentals: TCP/IP, DHCP, DNS, VLANs, routing, Wi‑Fi design
• Experience with enterprise firewalls (Sophos, Fortinet, Palo Alto, Meraki)
• Working knowledge of Active Directory, Group Policy and Windows Server
• Experience administering Microsoft 365 and Entra ID (Azure AD)
• Structured cabling: copper/fiber running, termination and testing
• Comfortable on ladders, in ceilings and small/or tight spaces
• Clear communication with non-technical staff during live shows
• Valid driver’s license and ability to travel overnight to other properties
• Ability to pass background check

Responsabilidades

• Field work in show buildings, box offices, gift shops and back-of-house spaces to keep networks, phones, cameras and endpoints running
• Lead and train a small IT technician team and own day-to-day infrastructure decisions for Pigeon Forge properties
• Administer Microsoft 365 services and Entra ID; manage on‑prem AD and Group Policy
• Maintain PCI-scoped networks for POS and ticketing; ensure security and compliance
• Manage Meraki/Ubiquity switches, VLANs, VPNs, web filtering and application control
• Support phones/voice systems (Avaya IP Office) and plan migration to replacement platform
• Maintain asset inventory, network diagrams and runbooks; participate in after-hours on-call rotation
• Ensure safety, proper training, and regulatory compliance in a live entertainment environment

Conhecimentos

IT infrastructure

Networking fundamentals

Enterprise firewalls

Active Directory

Microsoft 365/Azure AD

Structured cabling

Physical readiness

Effective communication

Travel readiness

Background check

Ferramentas

Meraki/Sophos Firewall experience

Intune/Autopilot deployments

VoIP systems (Avaya/RingCentral/Teams Phone)

IP camera & access control systems

Descrição da oferta de emprego

World Choice Investments LLC is seeking an Corporate IT Manager to supervise a small IT team while keeping networks, phones, cameras and endpoints up and running across Pigeon Forge live venues. You will manage day-to-day infrastructure in show buildings and support other markets as needed.

The role involves hands-on field work, leadership responsibilities, and ensuring secure, reliable IT across the hospitality and entertainment terrain. Strong communication and travel readiness are essential.