Corporate Information Technology Technician

Dolly Parton’s Stampede; Pigeon Forge (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation pay

Attraction discounts

Life insurance

Disability insurance

Job summary

World Choice Investments LLC is seeking an Corporate IT Technician in Pigeon Forge, TN. You will be the first point of contact for staff at box offices, gift shops, kitchens and offices, handling tickets, desk-side support and field work.

This entry point role offers growth into networking and systems work, with travel to multiple properties and a focus on Clover POS, device setup, MFA, and security basics.

Qualifications

• 1-2 years of help desk, desktop support or field technician experience (or equivalent training).
• Solid Windows 10/11 troubleshooting and hardware repair skills.
• Familiarity with Microsoft 365 and Active Directory or Entra ID user management.
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi and testing a cable.
• Friendly, patient communication with non-technical staff, under time pressure.
• Valid driver's license, reliable transportation and ability to travel overnight.

Responsibilities

• Answer support calls, emails and tickets; triage, resolve or escalate to IT Manager.
• Reset passwords, unlock accounts and manage MFA (Duo) in Microsoft 365 and Entra ID.
• Troubleshoot Windows PCs, Outlook, Teams, OneDrive and SharePoint access.
• Set up, image and deploy new computers, laptops, tablets and mobile devices via Intune.
• Onboard/offboard employees: accounts, licenses and devices; document fixes.
• Travel to properties to fix hardware, printers, ticketing and POS devices.

Skills

Help desk

Windows troubleshooting

Microsoft 365

Entra ID

Networking basics

Customer service

Education

Relevant IT training

Tools

Intune

Active Directory

Duo MFA

Sophos Central

Clover POS

Yellow Dog inventory

Job description

Corporate Information Technology Technician

• Company: World Choice Investments LLC
• Department: Information Technology
• FLSA Status: Non-Exempt
• Job Status: Full-Time
• Travel Requirements: Frequent all territory travel
• Positions Supervised: None
• Reports To: Corporate IT Manager
• Location: Pigeon Forge, TN

Position Summary

World Choice Investments LLC is seeking an IT Technician. You will be the first point of contact for staff at box offices, gift shops, kitchens and offices. Expect a mix of tickets, desk-side support and field work like setting up workstations, swapping printers and helping run cable. This is a strong entry point for someone who wants to grow into networking and systems work.

Key Responsibilities

Help desk and user support

• Answer support calls, emails and tickets; triage, resolve or escale to the IT Manager
• Reset passwords, unlock accounts and manage MFA (currently Duo) in Microsoft 365 and Entra ID
• Troubleshoot Windows PCs, Outlook, Teams, OneDrive and SharePoint access
• Set up, image and deploy new computers, laptops, tablets and mobile phones through Intune
• Onboard and offboard employees: accounts, licenses, devices and access
• Document every issue and fix in the ticketing system and knowledge base

On-site and field support

• Travel to WCI properties to fix hardware, printers, receipt and ticket printers, scanners and kiosks
• Support Clover point-of-sale, ticketing stations and Yellow Dog inventory devices in box offices and gift shops, often during live operations
• Install and move workstations, phones and peripherals
• Assist with cable runs, patching, Wi-Fi access points and camera installs under the IT Manager's direction
• Check IT closets and report problems with switches, UPS units or cabling

Phones and devices

• Handle desk phone moves, adds and changes and basic voicemail issues
• Help test and roll out the new phone system
• Track hardware, serial numbers and assignments in the asset inventory

Security basics

• Follow security procedures for accounts, devices and payment systems
• Report suspicious emails, Sophos alerts and lost or stolen devices
• Apply updates and patches as directed, and help move users to a new MFA platform when WCI replaces Duo

Required qualifications

• 1-2 years of help desk, desktop support or field technician experience (or equivalent training plus strong hands‑on skills)
• Solid Windows 10/11 troubleshooting and hardware repair skills
• Familiarity with Microsoft 365 and Active Directory or Entra ID user management
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi and how to test a cable
• Friendly, patient communication with non-technical staff, including under time pressure
• Valid driver's license, reliable transportation and ability to travel overnight to other properties

Preferred qualifications

• CompTIA A+, Network+ or Microsoft 365 certifications (MD-102, MS-900)
• Experience with Intune, Group Policy, Sophos Central or Duo
• Clover POS, Yellow Dog inventory or other point-of-sale, ticketing and retail system support
• Cable termination and testing experience
• VoIP desk phone experience (Avaya or similar)
• Hospitality or entertainment industry experience

Physical requirements and work conditions

• Lift and carry up to 50 lbs (computers, printers, monitors, boxes of equipment)
• Climb ladders, work above ceilings and under desks, kneel and crawl in tight spaces
• Work in show arenas, kitchens, warehouses and outdoor areas in heat and cold
• Evenings, weekends and holidays as needed; peak seasons follow show schedules
• Some overnight travel to Branson, Myrtle Beach, South Dakota and Panama City Beach

Safety & Compliance

Follow applicable company policies, procedures, safety requirements, and departmental guidelines.

Maintain a safe, clean, and professional work environment.

Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.

Complete required training and maintain any certifications, licenses, or credentials required for the position.

Protect confidential or sensitive company, employee, and guest information as applicable to the position.

Physical Requirements

This position includes frequent automobile operation, walking, reaching, bending, carrying promotional materials, and work at partner properties and events. The activities below should reflect the actual duties of the assigned territory.

Physical Demands Lift/Carry

Stand O (Occasionally) 10 lbs or less F (Frequently)

Walk F (Frequently) 11-20 lbs F (Frequently)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling / Fingering O (Occasionally) 51-100 lbs N (Not Applicable)

Reach Outward F (Frequently) over 100 lbs N (Not Applicable)

Reach Above F (Frequently)

Shoulder O (Occasionally) Lift/Carry

Climb N (Not Applicable) 10 lbs or less F (Frequently)

Crawl N (Not Applicable) 11-20 lbs O (Occasionally)

Squat or Kneel O (Occasionally) 21-50 lbs O (Occasionally)

Bend F (Frequently) 51-100 lbs N (Not Applicable)

Legend

N (Not Applicable) Activity is not applicable to this occupation.

0 (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision: Ability to see clearly at near and far distances, including while driving, reviewing printed materials, and using a computer. Other: Frequent automobile operation and oral communication; frequent carrying and pushing/pulling up to 25 lbs; occasional grasping and fine manipulation.

Employee Benefits & Perks

World Choice Investments LLC offers a comprehensive benefits and employee-perks package, which may include:

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Health benefits, including medical, dental, and vision insurance.
• Supplemental benefits, including short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay.

Benefits are subject to eligibility requirements, plan provisions, and applicable company policies and may be modified or changed at the Company's discretion.