Field IT & Infrastructure Tech (L1-L3) - Flexible

Jobtailor; Sterling (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Sterling, VA seeks a customer-focused IT Support Technician to serve as the central contact for clients, log tickets, and perform hands-on hardware tasks. You will install orders, monitor queues, escalate issues, and troubleshoot Windows servers to support on-site infrastructure.

The role requires a High School Diploma or GED, willingness to pass a background check and drug screening, and the ability to lift up to 50 pounds while managing multiple priorities in a fast-paced

Qualifications

• High School Diploma or GED required; college degree preferred.
• Ability to lift up to 50 pounds and perform walking, bending, and standing.
• Background check and pre-employment drug screening required.
• U.S. Citizenship may be required for government contracts or security clearance.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the central point of contact for clients.
• Respond to and log calls, emails, and monitoring alerts in the ticketing system.
• Provide smart hands and feet support, including racking and unracking equipment.
• Install customer orders, including cabinet and cage setup, cross-connects, and cable tests.
• Monitor ticket queues and follow up on open requests within designated timeframes.
• Maintain escalation procedures.
• Perform Level 1 troubleshooting on Windows servers, including reboots, hardware swaps, and new user setup.
• Coordinate outage schedules, change documentation, and shift turnover communications.
• Manage client expectations regarding delivery dates, outstanding requests, and open issues.
• At senior levels, operate and maintain cable plant, power systems, HVAC, raised floor, fire suppression, automation, and security systems.
• Diagnose and resolve complex issues independently at senior levels.

Skills

Customer Service Experience

Ticket Queue Management

Level 1 Troubleshooting

Building Automation Knowledge

Microsoft Word and Excel Proficiency

Independent Decision-Making

Cross-Functional Coordination

Education

High School Diploma or GED

Tools

Visio

AutoCAD

Test Equipment

Trane Tracer Summit

Square D Power Logic

Caterpillar/ISO Power Lynx

Job description

Jobtailor in Sterling, VA seeks a customer-focused IT Support Technician to serve as the central contact for clients, log tickets, and perform hands-on hardware tasks. You will install orders, monitor queues, escalate issues, and troubleshoot Windows servers to support on-site infrastructure.

The role requires a High School Diploma or GED, willingness to pass a background check and drug screening, and the ability to lift up to 50 pounds while managing multiple priorities in a fast-paced