Field IT Technician II — Travel-Ready End-User Support

Iron Bow Technologies; Charlottesville (VA); On-site; USD 27,552 - 37,195; Full time

Job summary

Iron Bow Technologies is seeking an IT Support Technician to deliver direct end-user technical support for the Virginia Information Technology Agency (VITA) contract across Virginia and nearby areas. Responsibilities include installing, maintaining, and repairing equipment and software at client sites, and providing training on new products and services.

The role requires 2+ years of hardware/software troubleshooting, valid driver's license, ability to lift 30 pounds, and willingness to travel.

Qualifications

• High School diploma plus advanced training and 2+ years of experience.
• Experienced with troubleshooting Hardware (laptops/desktops) and software.
• Experience with Hardware diagnostics and replacement (motherboards, hard drives, keyboard replacements).
• Must possess a valid Driver’s License.
• Must be able to lift a maximum of 30 pounds.
• Must have manual dexterity.
• Ability to read asset tags.
• Ability to pass a VITA background check.
• Ability to obtain Department of Corrections, Virginia State Police, and Virginia Department of Transportation clearances.

Responsibilities

• Provide technical / IT support for Commonwealth of Virginia.
• Perform routine maintenance on customer’s assets.
• Provide comprehensive and timely resolution of all IT issues.
• Responsible for system updates, ticketing and asset management.
• Perform break/fix software & hardware support (including OEM-certified warranty repair).
• Execution of asset disposal activities.
• Training on new products and services.
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support).
• Resolution of issues involving business applications on and off premise (e.g. cloud).
• Provide support remotely via remote administration tools as well as onsite / desk side.
• Imaging of Commonwealth devices.

Skills

Troubleshooting hardware

Troubleshooting software

Independent / team work

Valid Driver's License

Manual dexterity

Education

High School diploma + advanced training

Tools

Windows 10/11

macOS

Job description

Iron Bow Technologies is seeking an IT Support Technician to deliver direct end-user technical support for the Virginia Information Technology Agency (VITA) contract across Virginia and nearby areas. Responsibilities include installing, maintaining, and repairing equipment and software at client sites, and providing training on new products and services.

The role requires 2+ years of hardware/software troubleshooting, valid driver's license, ability to lift 30 pounds, and willingness to travel.