Field IT Install & On‑Site Support Lead

Jobtailor; Tempe (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Field Service Technician to lead end-to-end site installations and provide both on-site and remote technical support. You will install and configure networks, VOIP, and AV systems, while mentoring technicians and coordinating with contractors across the country.

The role requires hands-on problem solving, travel across the United States, and strong communication skills to train client stakeholders and ensure operational readiness of sites.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Valid driver’s license required.
• At least 21 years of age for vehicle insurance requirements.
• Experience with network infrastructure, VOIP, and end-user devices.
• Experience in field service and on-site/remote support roles.
• Strong troubleshooting and problem-solving skills; ability to work independently.
• Experience in a ticketing system (e.g., ServiceNow).
• Ability to travel regularly and work in varying environments.

Responsibilities

• Support field and internal technology operations.
• Lead full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, VOIP, printing, AV, and peripheral systems.
• Act as the primary on-site technical authority, directing Field Service Technicians and contractors while owning project outcomes.
• Provide remote technical support via phone, email, or messaging for end users and field techs.
• Install, provision, configure, and maintain structured cabling and branch technology.
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity, VOIP, AV, and telecom systems.
• Perform root cause analysis and implement solutions.
• Comply with Asset Management protocols.
• Manage tickets end-to-end; document task status.
• Train end users and client stakeholders on deployed technologies.
• Ensure sites are fully operational and client-ready upon completion.
• Travel regularly to support operations across the United States.

Skills

Troubleshooting

Communication

Independent work

Mentorship

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Ticketing systems

Job description

Jobtailor is seeking a Field Service Technician to lead end-to-end site installations and provide both on-site and remote technical support. You will install and configure networks, VOIP, and AV systems, while mentoring technicians and coordinating with contractors across the country.

The role requires hands-on problem solving, travel across the United States, and strong communication skills to train client stakeholders and ensure operational readiness of sites.