Field IT Help Desk Technician - Remote & On-Call Support

Jobtailor; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Tallahassee, FL is seeking an IT Helpdesk Technician to be the first point of contact for staff seeking technical assistance. You will troubleshoot issues, document resolutions, and support hardware, software, and printers across locations.

The role requires physical work, lifting up to 50 lbs, a valid driver’s license, and willingness to work overtime, nights, weekends, and on-call shifts as needed. On-site collaboration with the IT team is essential.

Qualifications

• Valid driver's license.
• Proficiency in computer technology through education, self‑study, or hands‑on experience.
• Ability to lift up to 50 lbs.
• Willingness to obtain required certifications.
• Familiarity with IT Helpdesk environment.
• Understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot and resolve computer and printer issues.
• Networking and server troubleshooting knowledge.
• Self-starter with attention to detail.
• Ability to prioritize and meet deadlines; flexible for after-hours work.

Responsibilities

• Serve as first point of contact for IT assistance via ticketing, email, phone, or in person.
• Troubleshoot remotely or on-site to determine and apply best solution.
• Consult with Helpdesk Team Lead for complex or unfamiliar issues.
• Record issues and resolutions in Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, and scanners.
• Travel to remote sites and provide IT support as part of SERT.
• Issue and receive IT equipment and complete required documentation.
• Support IT inventory requirements.
• Monitor state-issued cell phone at all times.
• Respond to emergency activations and after-hours IT matters.
• Work overtime, night shift, and weekends as necessary.

Skills

Troubleshooting

Customer service

Self-starter

Time management

Communication

Prioritization

Flexibility

Education

Tools

Helpdesk ticketing system

Printer/Scanner configuration

Remote troubleshooting tools

Networking basics

Job description

Jobtailor in Tallahassee, FL is seeking an IT Helpdesk Technician to be the first point of contact for staff seeking technical assistance. You will troubleshoot issues, document resolutions, and support hardware, software, and printers across locations.

The role requires physical work, lifting up to 50 lbs, a valid driver’s license, and willingness to work overtime, nights, weekends, and on-call shifts as needed. On-site collaboration with the IT team is essential.