IT Field Service Technician

Compunnel, Inc.; Tolleson (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Field Service Technician – IT at Compunnel, Inc. provides on-site technical support for end users at the Tolleson, Arizona site, diagnosing and resolving hardware, software, and network issues in a fast-paced production environment.

You will handle AD administration tasks, support Windows 11 and Microsoft 365, assist with mobile devices, Cisco VPN, Citrix, and remote sessions using tools like LogMeIn; strong customer service and ability to work independently with cross-functional teams are

Qualifications

• Associate’s Degree in IT or relevant field.
• 1+ year hardware support experience
• 1+ year in-person, customer-facing IT support
• Strong troubleshooting and communication skills

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

Skills

Troubleshooting

Customer communication

Hardware support

IT support

Education

Associate’s Degree in IT or relevant field

Tools

ServiceNow

LogMeIn

Active Directory

Job description

Field Service Technician – IT

The Field Service Technician – IT provides hands‑on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure‑related issues in a fast‑paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross‑functional IT teams.

Key Responsibilities

• Provide on‑site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

Required Qualifications

• Associate’s Degree in IT or relevant field.
• 1+ year hardware support experience
• 1+ year in‑person, customer‑facing IT support
• Strong troubleshooting and communication skills

Preferred Qualifications

• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets

Certifications

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

Physical Requirements

• Ability to lift and move equipment up to 40 pounds

Performance Expectations

Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:

• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow‑ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of requests