Field IT Hardware Technician – On-Site Break-Fix & Support

Gr8ttek; Kalispell (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Kalispell, MT. You will perform hardware-focused, break-fix services and troubleshoot client products, using established guidelines to support client needs.

Responsibilities include providing customer break fixed support, clear written and verbal communication, completing service-call administration, asset control, and potential guidance to colleagues.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive to client locations.
• Lift and/or move equipment up to 50 lbs.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Communication skills

Customer service

Administrative tasks

Asset control

Team guidance

Education

Technical school certification

Tools

Dell certification

Lenovo certification

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Kalispell, MT. You will perform hardware-focused, break-fix services and troubleshoot client products, using established guidelines to support client needs.

Responsibilities include providing customer break fixed support, clear written and verbal communication, completing service-call administration, asset control, and potential guidance to colleagues.