Field IT Engineer - On-Site Networking & Cloud Specialist

New England Copy Specialists (NECS); Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

New England Copy Specialists (NECS) is seeking a Field Engineer to perform on-site technical work at DEX client sites. You will collaborate with Helpdesk, NOC and Project Engineering to coordinate hands-on tasks at customer locations, delivering high levels of service and technical expertise.

The role requires experience with Microsoft operating systems, AD, O365, networking, SAN, virtualization, cloud tools and cybersecurity basics, plus the ability to work under deadlines and in client-facing

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Experience resolving technical problems and troubleshooting in a client-server environment.
• Able to achieve high levels of customer satisfaction and billable/utilization hours.
• Comfortable articulating in client-facing situations.
• Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
• Must be knowledgeable and experienced as an engineer with Microsoft servers/workstations, AD, O365, networking, SAN, virtualization, cloud, cybersecurity, DR/backup, and SOW/BOM documentation.

Responsibilities

• Travel to client sites to perform reactive and proactive technical support for clients and end users.
• Respond to on-site issues across Windows Server, AD, networking and cloud platforms.
• Coordinate with Helpdesk, NOC and Project Engineering to plan on-site tasks.
• Prepare, update and follow through on SOWs, BOMs and design documents.

Skills

Customer service

Troubleshooting

Client-facing

Windows OS

Active Directory

O365

Networking

Virtualization

Backup & DR

Cybersecurity basics

Education

Bachelor’s degree in Computer Engineering, Computer Science, IS or related field

Tools

SAN Administration

Firewalls & switches

Cloud technologies

Scripting/ SOP development

Job description

New England Copy Specialists (NECS) is seeking a Field Engineer to perform on-site technical work at DEX client sites. You will collaborate with Helpdesk, NOC and Project Engineering to coordinate hands-on tasks at customer locations, delivering high levels of service and technical expertise.

The role requires experience with Microsoft operating systems, AD, O365, networking, SAN, virtualization, cloud tools and cybersecurity basics, plus the ability to work under deadlines and in client-facing