On-Site IT Field Engineer: Networking & Cloud Ops

DEX Imaging; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

DEX Imaging is seeking a Field Engineer to perform on-site technical work at client sites. You will work with Helpdesk, NOC, and Project Engineering to coordinate tasks that require a physical presence. The role emphasizes customer service and strong technical knowledge.

The position includes reactive and proactive support across Windows OS, server hardware, networking, security, and cloud technologies, with on-call responsibilities as needed.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Experience resolving technical problems and troubleshooting in a client-server environment.
• Able to achieve high levels of customer satisfaction and billable/utilization hours.
• Comfortable articulating in client-facing situations.
• Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
• Must be knowledgeable and experienced as an engineer with the following technologies: Microsoft-based servers and workstations; Active Directory; Microsoft Office 365; Network firewalls and managed switches; SAN Administration; Switching and Routing; Backup and disaster recovery solutions; Cloud-based technologies; Virtualization technologies; Cybersecurity technologies (EDR, MDR, Security Awareness Training); Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required

Responsibilities

• Travel to client sites to perform reactive and proactive technical support for clients and end users.
• Resolving technical issues including, but not limited to: Microsoft Operating Systems, Windows Server (2008/2012/2016/2019), Workstation/Server Hardware, Peripheral Devices (printers, scanners, etc.).
• Networking — Routers, switches, firewalls, cloud and virtualization-based technologies; Common Client Server Applications.
• Will be on-call as necessary

Skills

Customer service

Troubleshooting

Client communication

Self-directed work

Time management

Education

Bachelor’s degree in Computer Engineering/Computer Science or related field

Tools

Active Directory

Office 365

Windows Server

Networking hardware/configs

Job description

DEX Imaging is seeking a Field Engineer to perform on-site technical work at client sites. You will work with Helpdesk, NOC, and Project Engineering to coordinate tasks that require a physical presence. The role emphasizes customer service and strong technical knowledge.

The position includes reactive and proactive support across Windows OS, server hardware, networking, security, and cloud technologies, with on-call responsibilities as needed.