Field IT Engineer: Networks & Onsite Support

Integrated IT Group

Twinsburg (OH)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Integrated IT Group is seeking a self-motivated Field Engineer to support clients across Northeast Ohio. Responsibilities include needs analysis, procurement support, installation, training, and problem resolution for LAN/WAN networks.

Travel to client sites is required; some remote work from home may be possible for non-onsite tasks. The ideal candidate has 3+ years in onsite design, implementation and support, strong Windows OS/Server and Microsoft 365 knowledge, and experience with

Qualifications

Degree in IT related field and/or equivalent certifications (preferred).
3+ years of experience in an onsite design, implementation, and support role.
Strong understanding of Windows OS, Windows Server, and Microsoft 365.
Working knowledge of virtualization, cloud/virtual computing, and wired and wireless.
Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software.
Hands-on experience with server and desktop hardware.
Experience with network design and remediation in relation to LAN, WAN, multi-site, and endpoint security.
Familiar with backup and disaster recovery solutions, planning, and testing.

Responsibilities

Communicate professionally with clients during onsite engagements and provide timely follow-up.
Provide exceptional customer service by listening with empathy throughout project implementations.
Advise clients during recurring service visits on leveraging information technology to achieve business goals.
Troubleshoot, diagnose, and resolve network and system problems.
Configure and install software, servers, firewalls, backup solutions, and other network devices.
Analyze client user needs and recommend appropriate network configurations and products.
Perform client migrations.
Monitor network performance and integrity.
Perform preventative and fault isolation maintenance.
Design and implement network security features for local and wide area networks.
Accurately document all work performed, troubleshooting steps, and solutions in the ticketing system.
Train clients on basic operations.
Participate in on-call rotation.
Achieve daily utilization goals.
Proactively stay current with technology changes, updates, and practices.