Field IT Deskside Technician – Onsite Support

DMI (Digital Management, Inc.); Milwaukee (WI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC in Milwaukee, WI seeks a Field Office Deskside Technician to oversee IT services at Field Offices within Mission and Site Support Services. You will direct teams to deliver end-user support and manage MACD activities to ensure steady operations. The role requires at least 4 years of relevant experience and a high school diploma.

Candidates must be a U.S. citizen and able to pass a background check; on-site work and coordination with headquarters are essential to maintain service levels

Qualifications

• Minimum education: High School.
• Minimum work experience: 4 years relevant.
• Proficiency at troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.
• US citizenship required; must clear background check.

Responsibilities

• Directing teams to deliver end-user support through MACD actions.
• Proactive environment assessments and break/fix services to ensure mission continuity.
• On-site troubleshooting and restoration of devices; coordinate with headquarters and stakeholders.
• Enhance productivity and ensure reliable IT operations across sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication skills

Education

High School

Job description

DMI, LLC in Milwaukee, WI seeks a Field Office Deskside Technician to oversee IT services at Field Offices within Mission and Site Support Services. You will direct teams to deliver end-user support and manage MACD activities to ensure steady operations. The role requires at least 4 years of relevant experience and a high school diploma.

Candidates must be a U.S. citizen and able to pass a background check; on-site work and coordination with headquarters are essential to maintain service levels