Field IT Deskside Technician — On-Site User Support Pro

Digital Management Llc; Indianapolis (IN); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Wellness programs

Performance recognition

Job summary

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Indianapolis, IN. The role oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

Responsibilities include end-user support, MACD actions, proactive environment assessments, and on-site device troubleshooting to ensure mission continuity and reliable IT operations across multiple sites.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Directing teams to deliver comprehensive end-user support through MACD actions.
• Proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Strong communication

Education

High School diploma

Job description

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Indianapolis, IN. The role oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

Responsibilities include end-user support, MACD actions, proactive environment assessments, and on-site device troubleshooting to ensure mission continuity and reliable IT operations across multiple sites.