Onsite IT Deskside Technician – Field Offices

Digital Management Llc; Detroit (MI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC seeks a Field Office Deskside Technician to join our Detroit team. You will oversee IT services at field offices, guiding end-user support and incident response to ensure mission continuity.

Responsibilities include on-site troubleshooting, MACD actions, and coordination with headquarters to align service delivery across diverse IT environments. Must have 4+ years of relevant experience and strong customer service skills.

Qualifications

• Troubleshooting end-user devices and providing on-site IT support.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Directs teams to deliver comprehensive end-user support through MACD actions at field offices.
• Performs proactive environment assessments and responsive break/fix services to ensure mission continuity.
• Manages onsite troubleshooting and restoration of devices; coordinates with HQ to align service delivery.
• Ensures reliability and efficiency across diverse IT environments to support mission objectives.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication skills

Education

High School

Job description

DMI, LLC seeks a Field Office Deskside Technician to join our Detroit team. You will oversee IT services at field offices, guiding end-user support and incident response to ensure mission continuity.

Responsibilities include on-site troubleshooting, MACD actions, and coordination with headquarters to align service delivery across diverse IT environments. Must have 4+ years of relevant experience and strong customer service skills.