Onsite IT Deskside Technician – Field Office Support

Digital Management Llc; Louisville (KY); On-site; USD 54,000 - 66,000; Full time

Job summary

DMI, LLC in Louisville, KY seeks a Field Office Deskside Technician to deliver end-user IT support at field offices. You’ll perform MACD moves, adds, changes, and deletes, troubleshoot devices, and coordinate with headquarters to ensure mission uptime.

Candidates must have a bachelor's degree and at least 10 years’ relevant experience, be a U.S. citizen, and pass a background check. On-site work and clear communication are essential in this role.

Qualifications

• Bachelor's degree required.
• 10+ years of relevant field experience.
• On-site IT support is required.
• Must be a U.S. citizen and able to obtain clearance.
• Proficient in troubleshooting end-user devices.

Responsibilities

• Direct teams to deliver end-user support (MACD actions).
• Provide proactive environment assessments and responsive break/fix services.
• Manage onsite troubleshooting and device restoration; coordinate with HQ.
• Enhance productivity and ensure resilient IT operations across sites.

Skills

End-user devices

On-site support

IT asset management

Communication

Customer service

Education

Bachelor's degree

Job description

DMI, LLC in Louisville, KY seeks a Field Office Deskside Technician to deliver end-user IT support at field offices. You’ll perform MACD moves, adds, changes, and deletes, troubleshoot devices, and coordinate with headquarters to ensure mission uptime.

Candidates must have a bachelor's degree and at least 10 years’ relevant experience, be a U.S. citizen, and pass a background check. On-site work and clear communication are essential in this role.