Field IT Deskside Technician—Onsite Support Pro

Digital Management Llc; Milwaukee (WI); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matches

Wellness programs

Performance awards

Career growth opportunities

Job summary

DMI, LLC in Milwaukee, WI, seeks a Field Office Deskside Technician to deliver end-user IT support at field offices within the Mission and Site Support Services.

You will perform MACD moves, adds, changes, and deletes; coordinate with HQ; ensure mission continuity and reliable IT operations.

Requires a high school diploma and at least 4 years of relevant experience; US citizenship; background check.

Qualifications

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Direct end-user support through MACD actions.
• Proactive environment assessments and responsive break/fix services.
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication

Customer service

Education

High School

Job description

DMI, LLC in Milwaukee, WI, seeks a Field Office Deskside Technician to deliver end-user IT support at field offices within the Mission and Site Support Services.

You will perform MACD moves, adds, changes, and deletes; coordinate with HQ; ensure mission continuity and reliable IT operations.

Requires a high school diploma and at least 4 years of relevant experience; US citizenship; background check.