Field Instrumentation Support Engineer
TekWissen ®
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
TekWissen Group seeks a Customer Support Engineer to maintain high standards of professional customer support for life science instrumentation at customer sites in the United States. You will be the face of the company, ensuring timely and effective service while communicating clearly with customers.
Responsibilities include installing and repairing Waters Acquity and Alliance systems, providing training, supporting service agreements, and driving process improvements to enhance client
Qualifications
- Bachelor’s degree with 5+ years troubleshooting in a laboratory setting
- Associate degree with 7+ years troubleshooting in a laboratory setting
- Ability to travel by air, vehicle and/or other means as business requires
- Must have a valid driver’s license and maintain safe motor vehicle operation
Responsibilities
- Install, maintain, validate and repair instrument systems at customer sites
- Provide scheduled and unscheduled corrective maintenance including warranty services
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training, software, laboratory services products and field upgrades
- Partner with customers to understand their analytical workflow and applications
Skills
Education
Tools
Job description
TekWissen Group seeks a Customer Support Engineer to maintain high standards of professional customer support for life science instrumentation at customer sites in the United States. You will be the face of the company, ensuring timely and effective service while communicating clearly with customers.
Responsibilities include installing and repairing Waters Acquity and Alliance systems, providing training, supporting service agreements, and driving process improvements to enhance client
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