Field Installation & Customer Experience Specialist

Home Depot; Virginia; In loco; USD 26.000 - 41.000; Tempo pieno

Descrizione del lavoro

Home Depot is seeking an Area Installation Specialist (AIS) to support customers through the install life cycle. You will perform technical measures, assess conditions, and conduct Job Site Inspections to ensure quality and adherence to THD standards.

The role emphasizes proactive customer communication, managing scope changes, and timely closure of service items. Overnight travel is unlikely; a strong focus on safety and customer satisfaction is required.

Competenze

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable.

Mansioni

• 25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes; Resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; Manages open services and assigned Care Tickets to resolution
• 60% Job Process Management - The AIS manages all jobs from assigned area and product category; This will involve assessing pre-existing conditions, performing product affirmations, and performing technical measures; After the installation begins, the AIS is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations; Manages timely closure of all open services within assigned area
• 15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold; Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install

Conoscenze

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Time Management

Negotiation

Business Acumen

Problem Solving

Collaborative Leadership

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Home Depot is seeking an Area Installation Specialist (AIS) to support customers through the install life cycle. You will perform technical measures, assess conditions, and conduct Job Site Inspections to ensure quality and adherence to THD standards.

The role emphasizes proactive customer communication, managing scope changes, and timely closure of service items. Overnight travel is unlikely; a strong focus on safety and customer satisfaction is required.