Field Install & Customer Experience Lead

The Home Depot; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install life cycle. This role conducts JSI inspections, assesses conditions, and collaborates with service providers to maintain THD standards and timely project completion.

The AIS handles customer communications, manages scope changes, and ensures all open items are resolved to the customer's satisfaction across assigned areas.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable
• Construction/home improvement industry experience.
• Prior experience managing residential home improvement install projects.
• Bachelor's degree or equivalent in related field.

Responsibilities

• Customer Experience: initiates and maintains regular communication with customers across the install life-cycle, resolves questions or changes, and manages open items and care tickets.
• Job Process Management: manages all jobs in assigned area, performs technical measures, Job Site Inspections, badge checks, documentation of scope changes, and ensures close-out of services.
• Operations: handles customer inquiries, resolves services and hold items, drives efficient timelines using reporting systems.

Skills

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Time management

Organizational skills

Strong negotiating skills

Strong business acumen

Problem solving

Multi-tasking

Collaborative leadership

Education

Bachelor's degree or equivalent

Job description

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install life cycle. This role conducts JSI inspections, assesses conditions, and collaborates with service providers to maintain THD standards and timely project completion.

The AIS handles customer communications, manages scope changes, and ensures all open items are resolved to the customer's satisfaction across assigned areas.