Field Implementation & Training Lead (AI SaaS)

Clera; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Job summary

Clera is hiring to bring an AI-powered platform to automotive dealerships across the U.S. and Canada. You will lead launches, train dealership teams, and work with internal partners to ensure customers adopt the platform effectively.

Your role involves leading on-site go-lives, delivering hands-on training, and partnering with dealership leaders to demonstrate value. Expect travel and close collaboration with Sales, Product, and Customer Success teams.

Qualifications

• At least 1 year of customer-facing experience in training, onboarding, service, or support.
• Experience leading on-site go-lives or product launches and training across roles.
• Strong communication and presentation skills for different audiences.
• Ability to learn new systems quickly and document outcomes for handoffs.
• Experience sharing customer and field feedback with cross-functional teams.
• Background in SaaS, automotive, field training, deployment, or onboarding is beneficial.
• Comfort using AI tools to support training, documentation, or workflows.
• English/French or English/Spanish bilingual skills are a plus.

Responsibilities

• Lead on-site launches at dealership locations and help ensure smooth go-lives.
• Deliver engaging, hands-on training for dealership staff across roles.
• Partner with dealership leaders to explain business value and adoption.
• Troubleshoot implementation challenges in real time.
• Document launch outcomes and transition accounts to downstream teams.
• Share field insights with Sales, Product, and Customer Success to improve onboarding.
• Travel regularly to dealerships and build trusted relationships with staff and leadership.

Skills

Customer-facing

Training & onboarding

On-site go-lives

Communication skills

Documentation

SaaS background

Bilingual EN/FR or EN/ES

Job description

Clera is hiring to bring an AI-powered platform to automotive dealerships across the U.S. and Canada. You will lead launches, train dealership teams, and work with internal partners to ensure customers adopt the platform effectively.

Your role involves leading on-site go-lives, delivering hands-on training, and partnering with dealership leaders to demonstrate value. Expect travel and close collaboration with Sales, Product, and Customer Success teams.