Field Implementation Specialist - Healthcare Tech

RXinsider LTD.; Nashville, Northern (TN, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with match

Tuition assistance

Paid time off

Job summary

HealthTrust in the United States seeks a Sales Implementation Specialist to support on-site product installations and drive successful conversions in hospital environments. You will represent the ROi brand in the field, build relationships with hospital staff, and assist the Sales team to deliver value to customers.

The role is highly travel‑intense, involving hands‑on setup, real‑time problem solving, and collaboration with Implementation, Clinical, and Sales teams across hospitals.

Qualifications

• Bachelor’s degree from an accredited college or university in business, healthcare, life sciences, or related field.
• Prior internship, academic project, or part‑time experience in healthcare, clinical environments, technical fieldwork, sales, or customer‑facing roles preferred.
• Mechanical Proficiency and ability to use simple tools - Required.
• Strong interpersonal and communication skills, with the ability to engage professionally with hospital staff and represent the ROi brand effectively Required
• Basic mechanical aptitude, including comfort using simple tools and performing hands‑on equipment setup and adjustments - Required
• Ability to learn and communicate product value, supporting customer understanding and adoption during on‑site interactions - Required
• Solid problem‑solving skills with the ability to troubleshoot issues, follow defined processes, and escalating appropriately - Required
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast‑paced, field‑based environment - Required
• Ability to work independently while following direction from supervisors and collaborating effectively within cross‑functional teams - Required
• Ability to travel 75% or higher.
• Proficiency with basic computer applications (e.g., Microsoft Office) and ability to learn internal systems for tracking, reporting, and communication

Responsibilities

• Perform hands‑on product installations, device setup, and on‑site support during customer conversions within hospital environments, meeting established timelines and quality expectations.
• Execute assigned implementation activities while assisting Implementation, Clinical, and Sales teams in delivering customer implementation plans.
• Serve as an on‑site representative of ROi, providing clear, professional communication and building trust with hospital staff and stakeholders.
• Support field sales efforts by reinforcing product value and assisting with equipment preparation, training sessions, and in‑servicing activities.
• Conduct basic technical troubleshooting in real time, escalating issues appropriately and coordinating with internal teams to ensure timely resolution.
• Track progress against implementation milestones, communicate updates to stakeholders, and complete required reports, documentation, and follow‑up materials.
• Identify, document, and communicate issues, constraints, and opportunities for product standardization and process improvement to supervisors and cross‑functional teams.
• Collaborate with Marketing, Sales, and Implementation teams to support successful execution of customer agreements and contribute field insights; assist with additional projects as assigned

Skills

Interpersonal skills

Customer facing

Problem solving

Organization

Travel 75%+

MS Office

Education

Bachelor’s degree

Tools

MS Office

Internal systems

Job description

HealthTrust in the United States seeks a Sales Implementation Specialist to support on-site product installations and drive successful conversions in hospital environments. You will represent the ROi brand in the field, build relationships with hospital staff, and assist the Sales team to deliver value to customers.

The role is highly travel‑intense, involving hands‑on setup, real‑time problem solving, and collaboration with Implementation, Clinical, and Sales teams across hospitals.