Healthcare IT Field Engineer - Travel & Installations

Gilder Search Group; Peoria (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Employer-paid Life insurance + AD&D

Paid time off

Retirement plan

Vision insurance

Job summary

Gilder Search Group is seeking an Implementation Specialist to install, configure, and customize healthcare infrastructure systems after a hardware or software purchase. The role requires travel across the United States, with frequent on-site support and up to 90% travel.

You will collaborate with Sales, Project Management, Network Design, and client IT/biomed teams to ensure a positive client experience, document progress, and support new product releases and security practices.

Qualifications

• 3-5 years of IT experience.
• 1-3 years installing and configuring network equipment.
• Certified in CompTIA Network+, CCNA, or CCWA.
• Bachelor's or associate degree or equivalent experience.
• Demonstrated experience communicating and remediating networking infrastructure.
• Demonstrated experience implementing disaster recovery procedures.
• Maintaining knowledge of security and networking best practices.
• Strong written and oral communication skills.
• Comfortable working in a healthcare setting.

Responsibilities

• Assess and remediate existing infrastructure to support installation of new solution.
• Install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Consult IT and biomed on customer requirements for installation and address cyber security concerns.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Maintain customer service logs and internal service records, technical project plans, and post-warranty conversations with customer.
• Manage vendor service as needed.
• Mentoring and coaching local FE on installed solution; provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Support engineering new product releases.

Skills

IT experience

Network installation

Networking certification

Communication skills

Cybersecurity awareness

Disaster recovery

Healthcare environment

Education

Bachelor's or Associate degree

Job description

Gilder Search Group is seeking an Implementation Specialist to install, configure, and customize healthcare infrastructure systems after a hardware or software purchase. The role requires travel across the United States, with frequent on-site support and up to 90% travel.

You will collaborate with Sales, Project Management, Network Design, and client IT/biomed teams to ensure a positive client experience, document progress, and support new product releases and security practices.