Field Implementation Specialist — Healthcare Diagnostics

Eight Eleven Group; Raleigh (NC); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Mentorship and professional growth

National impact on healthcare delivery

Hands-on field experience

Contract extension or permanent path

Competitive hourly compensation

Job summary

Eight Eleven Group is seeking a Field Implementation Specialist in Raleigh, NC. This on-site role involves post‑sales support, installation and training of clinical analyzers at client sites nationwide.

You will travel up to 95% of the time, including overnights, as part of an 18-month contract with potential extension or conversion. The role requires an Associate’s degree in Medical Technology/IT/CS/Clinical Lab Sciences and 3 years’ relevant experience, with ASCP preferred.

Qualifications

• Associate’s degree in Medical Technology, IT, CS, or Clinical Laboratory Sciences.
• 3 years of experience in a clinical laboratory or IT support in a clinical lab environment.
• ASCP certification (preferred).
• Ability to rapidly gain/apply new knowledge for chemistry and IT solutions.
• Effective customer communication, strong relationships, and self-direction.

Responsibilities

• Serve as primary liaison for post‑sales support during installation and implementation of analyzers nationwide.
• Validate analyzer installations to ensure proper setup and functionality.
• Assess customer workflow to identify training gaps and plan accordingly.
• Develop and deliver training to customers on platforms and processes.
• Provide first‑level troubleshooting and escalate complex issues as needed.
• Identify opportunities for new system consumables for clients.
• Document implementation progress and customer feedback.
• Collaborate with internal teams to ensure seamless customer experience.
• Maintain onsite presence with up to 95% travel, including overnights.
• Receive mentorship to develop expertise in clinical chemistry and immunoassay solutions.

Skills

Customer communication

Time management

Organization

Self-direction

Travel readiness

Education

Associate’s degree in Medical Technology/IT/CS/Clinical Lab Sciences

Job description

Eight Eleven Group is seeking a Field Implementation Specialist in Raleigh, NC. This on-site role involves post‑sales support, installation and training of clinical analyzers at client sites nationwide.

You will travel up to 95% of the time, including overnights, as part of an 18-month contract with potential extension or conversion. The role requires an Associate’s degree in Medical Technology/IT/CS/Clinical Lab Sciences and 3 years’ relevant experience, with ASCP preferred.