Field Implementation Specialist

Medasource; Cincinnati (OH); On-site; USD 62,000 - 69,000; Full time

Job summary

Medasource is seeking a Field Implementation Specialist to support installation, implementation, and training of clinical chemistry and immunoassay analyzers at healthcare facilities nationwide. This field-based role emphasizes hands-on technical work, customer interaction, and travel.

A clinical laboratory or laboratory IT background is preferred, with excellent communication and the ability to learn new concepts quickly.

Qualifications

• Associate's degree in medical technology, IT, or related field.
• At least 3 years in a clinical lab or IT support within a clinical lab setting.
• Familiar with clinical lab workflows and instrumentation.

Responsibilities

• Support installation, implementation, and validation of analyzers at customer sites nationwide.
• Serve as primary post-sales contact during implementation.
• Assess workflows to develop effective training plans.
• Deliver hands-on training on diagnostic instrumentation and processes.
• Provide first-level troubleshooting and escalate complex issues.
• Coordinate activities to ensure successful system adoption and customer satisfaction.
• Identify opportunities for additional consumables, software, and related solutions.
• Document progress, feedback, and issues.
• Collaborate with internal teams to improve processes and experiences.
• Travel nationally up to 95%, including overnight stays Monday through Friday.

Skills

Communication

Customer service

Quick learner

Education

Associate's degree in Medical Technology / IT

Tools

Clinical instrumentation

Job description

Work Arrangement: Field-Based | 95% National Travel (Monday–Friday, Overnight Travel Required)

Compensation: $45-$50/hour

Contract Length: 18 Months (Potential Extension Up to 3 Years or Permanent Conversion)

Start Date: ASAP

About the Role

We are seeking a Field Implementation Specialist to support the installation, implementation, and training of clinical chemistry and immunoassay analyzers at healthcare facilities nationwide.

This is an excellent opportunity for an individual with a clinical laboratory or laboratory IT

background who enjoys hands-on technical work, customer interaction, and travel. The Field Implementation Specialist will serve as a key point of contact for customers, ensuring successful equipment implementation, user training, and ongoing support.

This position offers extensive mentorship, professional development, and the opportunity to gain valuable experience with advanced diagnostic technologies.

Key Responsibilities

• Support the installation, implementation, and validation of clinical chemistry and immunoassay analyzers at customer sites nationwide.
• Serve as the primary point of contact for post-sales customer support throughout the implementation process.
• Assess customer workflows, operational needs, and knowledge gaps to develop effective training plans.
• Deliver hands-on customer training on diagnostic instrumentation, platforms, and processes.
• Provide first-level technical troubleshooting and escalated complex issues when necessary.
• Coordinate implementation activities to ensure successful system adoption and customer satisfaction.
• Identify opportunities for additional system consumables, reagents, software, and related solutions.
• Document implementation progress, customer feedback, and technical issues.
• Collaborate with internal teams to improve implementation processes and customer experiences.
• Travel nationally up to 95%, including overnight stays Monday through Friday.

Required Qualifications

• Associate's degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences, or a related field.
• Minimum of 3 years of experience working in a clinical laboratory or providing IT support within a clinical laboratory environment.
• Familiarity with clinical laboratory workflows, diagnostic instrumentation, or laboratory technology.
• Strong communication and customer service skills.
• Ability to quickly learn and apply new technical concepts and solutions.

EEO Statement:

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived

race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including

pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual

orientation, marital status, military service and veteran status, physical or mental disability, protected

medical condition as defined by applicable state or local law, genetic information, or any other characteristic

protected by applicable federal, state, or local laws and Ordinances