FIS (December)

Eight Eleven Group; Raleigh (NC); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Mentorship and professional growth

National impact on healthcare delivery

Hands-on field experience

Contract extension or permanent path

Competitive hourly compensation

Job summary

Eight Eleven Group is seeking a Field Implementation Specialist in Raleigh, NC. This on-site role involves post‑sales support, installation and training of clinical analyzers at client sites nationwide.

You will travel up to 95% of the time, including overnights, as part of an 18-month contract with potential extension or conversion. The role requires an Associate’s degree in Medical Technology/IT/CS/Clinical Lab Sciences and 3 years’ relevant experience, with ASCP preferred.

Qualifications

• Associate’s degree in Medical Technology, IT, CS, or Clinical Laboratory Sciences.
• 3 years of experience in a clinical laboratory or IT support in a clinical lab environment.
• ASCP certification (preferred).
• Ability to rapidly gain/apply new knowledge for chemistry and IT solutions.
• Effective customer communication, strong relationships, and self-direction.

Responsibilities

• Serve as primary liaison for post‑sales support during installation and implementation of analyzers nationwide.
• Validate analyzer installations to ensure proper setup and functionality.
• Assess customer workflow to identify training gaps and plan accordingly.
• Develop and deliver training to customers on platforms and processes.
• Provide first‑level troubleshooting and escalate complex issues as needed.
• Identify opportunities for new system consumables for clients.
• Document implementation progress and customer feedback.
• Collaborate with internal teams to ensure seamless customer experience.
• Maintain onsite presence with up to 95% travel, including overnights.
• Receive mentorship to develop expertise in clinical chemistry and immunoassay solutions.

Skills

Customer communication

Time management

Organization

Self-direction

Travel readiness

Education

Associate’s degree in Medical Technology/IT/CS/Clinical Lab Sciences

Job description

Field Implementation Specialist
Raleigh, NC (Must reside within 50 miles of a major metropolitan airport)
On-Site Role (95% national travel, Monday–Friday, overnight required)
Compensation: $50 per hour
18-month contract (potential extension up to 3 years, possible conversion to permanent)

ABOUT THE ROLE

Join our Healthcare Diagnostics client in their mission to advance science and ensure access to healthcare for all. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based position offers extensive mentorship, high visibility, and requires a high degree of independence and self-direction. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands‑on environment. The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.

WHAT YOU'LL DO

• Serve as the primary liaison providing post‑sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
• Validate analyzer installations to ensure proper setup and functionality
• Assess customer organizational structure, workflow, and knowledge to identify training gaps
• Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
• Provide first‑level troubleshooting and problem‑solving for customer issues, escalating complex issues as needed
• Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
• Document and report on implementation progress, customer feedback, and issues encountered
• Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
• Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
• Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions

WHAT YOU BRING

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years of experience in a clinical laboratory or IT support in a clinical lab environment
• ASCP certification (preferred)
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
• Strong time‑management, organization, and prioritization skills
• Ability to work independently as a field‑based individual contributor with autonomy and self‑direction
• Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
• Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)

WHAT'S IN IT FOR YOU

• Extensive mentorship and professional development in clinical chemistry and immunoassay solutions
• Opportunity to make a direct impact on healthcare delivery nationwide
• Dynamic, hands‑on field experience with high visibility and autonomy
• Potential for contract extension or conversion to a permanent role
• Competitive hourly compensation