Field Franchise Performance Manager

Franchise World Headquarters, LLC; Austin (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More...

Job summary

Subway is seeking a Manager, Franchise Performance to lead a portfolio of Subway restaurants in the Austin, TX area. This field-based role partners with franchisees to improve overall restaurant performance, drive profitability, and ensure consistent brand execution.

The ideal candidate will have 5+ years in multi-unit QSR/hospitality operations, strong data skills, and the ability to influence without direct authority.

Qualifications

• Willingness and ability to travel ~80-90% within the assigned territory, including evenings/weekends.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years in multi-unit quick-service/fast casual or related operations leadership.
• Strong business acumen including P&L, sales trends, margin improvement.
• Proven ability to lead, coach, and influence operators and franchisees.
• Ability to translate data and field observations into actionable plans.
• Strong communication, relationship-building, problem-solving, and independent work skills.
• Proficiency with MS Office, especially Excel; comfortable with reporting/franchise systems.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Field leadership

Travel readiness

Data-driven decision making

Relationship building

Communication skills

Education

High school diploma

Undergraduate degree in Business or related field

Tools

Microsoft Excel

Franchise management systems

Job description

Subway is seeking a Manager, Franchise Performance to lead a portfolio of Subway restaurants in the Austin, TX area. This field-based role partners with franchisees to improve overall restaurant performance, drive profitability, and ensure consistent brand execution.

The ideal candidate will have 5+ years in multi-unit QSR/hospitality operations, strong data skills, and the ability to influence without direct authority.