Field Fire Alarm & Life Safety Technician

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 28,000 - 37,000; Full time

Job summary

Johnson Controls, Inc. is seeking a field-based technician to diagnose, service, and repair electronic fire alarm systems at customer sites.

You will collaborate with customers and internal teams to resolve issues quickly and keep critical facilities running safely and efficiently. Responsibilities include receiving service calls, troubleshooting, and performing repairs, while following technical manuals and safety procedures.

Qualifications

• 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Experience reading blueprints, submittals, and operation manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to lift 50-70 lbs and perform physical labor.
• Valid driver’s license and driving record meeting company requirements.
• Ability to work flexible hours, including weekends.
• Demonstrated commitment to safety and customer service.

Responsibilities

• Diagnose problems and perform service and repairs on electronic fire alarm systems at customer sites.
• Receive service calls, confirm issues, and gather details to start troubleshooting.
• Follow procedures and use manuals to repair equipment.
• Read blueprints, diagrams, and specifications.
• Provide recommendations and quotes aligned with customer needs.
• Support upselling opportunities and coordinate with district staff.
• Participate in on-call rotation and mentor other technicians.
• Perform other duties as assigned.

Skills

Low voltage experience

Blueprints interpretation

Problem solving

Customer service

Education

High School Diploma

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, Inc. is seeking a field-based technician to diagnose, service, and repair electronic fire alarm systems at customer sites.

You will collaborate with customers and internal teams to resolve issues quickly and keep critical facilities running safely and efficiently. Responsibilities include receiving service calls, troubleshooting, and performing repairs, while following technical manuals and safety procedures.