Field Fiber & Network Technician

Vantage Point Solutions Inc

Denver (CO)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Vantage Point Solutions is seeking a Field Service Technician to install, activate, and troubleshoot residential and commercial internet, video, and voice services. You will deliver fiber and copper connections, configure CPE, and act as the on-site representative for VPS with clients nationwide.

The role requires hands-on technical work, excellent customer service, and the ability to travel extensively. The position offers competitive pay and comprehensive benefits, with flexible hours based on

Qualifications

High school diploma or GED.
Valid driver\'s license with acceptable driving record.
Ability to work in customer homes and business environments while maintaining professionalism.
Ability to safely use ladders, hand tools, and basic power tools.
Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Responsibilities

Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
Educate customers on equipment operation, Wi‑Fi optimization, and basic troubleshooting to promote a positive service experience.
Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
Participate in on‑call rotations, travel assignments, and follow‑up service visits as required.
Maintain reliable attendance and perform other duties as assigned.