Field Connectivity Technician - Travel Required

Vantage Point Solutions Inc; Phoenix (AZ); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Job summary

Vantage Point Solutions is seeking a Field Service Technician to install, activate and troubleshoot fiber and copper internet, video, and voice services at residential and commercial sites. You will be the on-site representative delivering a positive installation experience.

The role requires extensive travel, with on-call rotations and multi-day assignments as needed. You will service customers, document work, and ensure safety and high-quality connectivity.

Qualifications

• High school diploma or equivalent (GED).
• Valid driver’s license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
• Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi‑Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.

Skills

Customer service

Problem solving

Communication

Ladder safety

Driver's license

Education

High school diploma or GED

Tools

MS 365 applications

Job description

Vantage Point Solutions is seeking a Field Service Technician to install, activate and troubleshoot fiber and copper internet, video, and voice services at residential and commercial sites. You will be the on-site representative delivering a positive installation experience.

The role requires extensive travel, with on-call rotations and multi-day assignments as needed. You will service customers, document work, and ensure safety and high-quality connectivity.