Field Services Tech: Fiber, Wi‑Fi & Onsite Installations

Vantage Point; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Vantage Point Solutions is seeking a Field Service Technician to install, activate, and troubleshoot residential and commercial internet, video, and voice services. The role focuses on delivering fiber and copper connections, configuring customer premises equipment, and ensuring reliable connectivity for customers.

The position requires extensive travel and represents VPS on-site with clients, tenants, and property managers, often working evenings or weekends to meet schedules.

Qualifications

• High school diploma or GED.
• Valid driver’s license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections.
• Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and ONTs as required.
• Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.

Skills

Basic computer proficiency

Microsoft 365

Education

High school diploma or GED

Job description

Vantage Point Solutions is seeking a Field Service Technician to install, activate, and troubleshoot residential and commercial internet, video, and voice services. The role focuses on delivering fiber and copper connections, configuring customer premises equipment, and ensuring reliable connectivity for customers.

The position requires extensive travel and represents VPS on-site with clients, tenants, and property managers, often working evenings or weekends to meet schedules.