Field-Facing Facility Solutions Manager - Client Success Leader

City-Wide-Facility-Solutions; Rogers (AR); On-site; USD 50,000 - 110,000; Full time

Benefits offered by this job

Base salary 50,000–110,000 USD/year

Monthly car allowance

Monthly cell phone allowance

Company-issued laptop

Paid time off + six holidays

Health, Dental, and Vision insurance

Mentorship and ongoing training

Job summary

City Wide Facility Solutions in Rogers, AR seeks an Account Manager (Facility Solutions Manager) to own client success through field visits, coordinated operations, and proactive problem solving. You will manage a portfolio of commercial clients, ensure service quality, and grow service offerings while maintaining strong client relationships.

The role requires 3+ years in account management or facility services, strong communication skills, CRM experience, and willingness to travel within NW

Qualifications

• Strong communication skills and confidence interacting with clients, contractors, and other stakeholders.
• Natural problem‑solving abilities, including experience resolving service issues and managing multiple priorities independently.
• Experience using a CRM system to document activity and manage client information.
• Spanish language fluency is a plus.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long‑term relationships with clients and contractors through consistent communication and follow‑through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after‑hours service execution aligns with client expectations.
• Work independently while being supported by a team that includes the Director of Operations and administrative staff.
• Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.

Skills

Communication

Problem solving

CRM usage

Spanish (plus)

Education

High school diploma

Tools

CRM system

Job description

City Wide Facility Solutions in Rogers, AR seeks an Account Manager (Facility Solutions Manager) to own client success through field visits, coordinated operations, and proactive problem solving. You will manage a portfolio of commercial clients, ensure service quality, and grow service offerings while maintaining strong client relationships.

The role requires 3+ years in account management or facility services, strong communication skills, CRM experience, and willingness to travel within NW