Field-Based Facility Solutions Manager - Grow & Retain

City Wide Facility Solutions; Morristown (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO

401K with company match

Team building activities

Job summary

City Wide Facility Solutions is seeking a Field-based Facility Solutions Manager to manage and grow a defined portfolio of commercial client accounts. You will spend significant time at client facilities building relationships, inspecting service quality, and ensuring commitments are met.

Your income grows with results through uncapped commission tied to retention and growth, with potential advancement to leadership roles.

Qualifications

• 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry.
• Demonstrated success retaining and growing business-to-business client relationships.
• Strong relationship-building, customer-service, and problem-solving skills.
• Excellent follow-through, organization, and attention to detail.

Responsibilities

• Own day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients.
• Build strong relationships with client decision-makers and conduct regular client visits.
• Conduct quality-control inspections and coordinate corrective action with contractors and night managers.
• Manage contractor performance including service quality, coverage, pricing, and replacement when necessary.
• Lead successful new-account starts by coordinating contractors, supplies, access, and schedules.
• Maintain client information and follow-up activity in City Wide's CRM.
• Proactively identify and resolve service concerns before they affect the relationship.

Skills

Relationship-building

Customer-service

Problem-solving

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Field-based Facility Solutions Manager to manage and grow a defined portfolio of commercial client accounts. You will spend significant time at client facilities building relationships, inspecting service quality, and ensuring commitments are met.

Your income grows with results through uncapped commission tied to retention and growth, with potential advancement to leadership roles.